Frequently Asked Questions
01. Am I eligible for a loan if I have a stable income?▼
Yes, having a stable income is one of the key requirements for loan approval. As long as you meet the other criteria, you can apply.
02. Will I be charged any upfront fees during the application?▼
No upfront fees are charged. All related fees will be clearly disclosed before the agreement is signed.
03. Do you require my ATM card or other sensitive items as collateral?▼
No, we do not require such items.
04. How long does the loan application process take?▼
The process usually takes about one working day, and a face-to-face meeting is required to finalize the agreement.
05. Who is eligible to apply for a loan?▼
Applicants must be at least 18 years old, be a citizen, permanent resident, or hold valid residency status, and have stable income.
06. Can I apply for a loan online?▼
Yes, you can apply through our official website or get assistance from our support team.
07. What documents are required for a loan application?▼
You’ll generally need to provide your ID, payslip, bank statement, and proof of address.
08. Can I apply without a formal payslip?▼
Yes, we can assess based on actual income records like bank transfers or other supporting documents.
09. What is the loan interest rate?▼
Interest rates vary based on your credit profile and loan package, typically between 8%–18% annually.
10. Is installment repayment available?▼
Yes. We offer flexible repayment terms from 6 to 24 months.
11. How soon will I receive the funds after approval?▼
Funds are typically disbursed on the same day the agreement is signed.
12. Can I repay the loan early?▼
Yes, early repayment is allowed, and in most cases no additional fees will be charged.
13. Can I apply if I already have other loans?▼
Yes, we will review your overall financial situation before making a decision.
14. Will applying for a loan affect my credit score?▼
A legitimate loan application and on-time repayments will be reflected in your credit history and can help improve your credit score.
15. Can I reapply if I was previously rejected?▼
Yes, you are welcome to reapply. We can also help you improve your application for a better chance of approval.
16. Is a guarantor or collateral required?▼
Most personal loans do not require a guarantor or collateral.
17. Can EPF (Employees Provident Fund) be used as proof of income?▼
Yes, EPF statements can help show your income history.
18. What are common reasons for loan rejection?▼
Common reasons include insufficient income, low credit score, incomplete documents, or high debt burden.
19. Is your loan service legal and safe?▼
Yes, we are a licensed and regulated lender. All transactions are protected by law and handled transparently.
